At Pro Horse Supplies, we’re committed to serving the needs of performance-focused equestrians worldwide. Below you’ll find answers to common questions about our premium products and tailored services.
Product Questions
What makes your competition gear different from regular equestrian products?
Our Arena/FIELD and Competition Essentials selections are curated specifically for competitive riders. From Bridlework designed for precise communication to Exercise Sheets that maintain optimal muscle temperature, every product meets the demands of professional training and show environments.
Do you carry products suitable for sensitive-skinned horses?
Absolutely. Our Coat & Skin Care range includes hypoallergenic options, and all Browbands and Bridles are available with soft lining options. Many dressage professionals choose our Bandages & Wraps for their breathable, non-irritating materials.
Shipping & Delivery
How quickly can I get competition-critical items before an event?
Our Standard Express Shipping ($12.95 via DHL/FedEx) delivers in 10-15 business days post-processing. During show seasons, we prioritize shipping for items like Bits, Doubles & Pelhams, and Competition Ears & Veils. For urgent needs, email [email protected] for expedited options.
Why does free shipping take longer than paid shipping?
Our Free Global Shipping (orders over $50) uses EMS for cost efficiency, ideal for bulk Bedding or Bit Accessories orders. The 15-25 day timeframe reflects this economical approach while still providing full tracking.
Returns & Exchanges
What if my Brushing & Tendon Boots
We professionally package all items (especially delicate products like Ceramic Grooming Tools). If damage occurs, contact us within 15 days of delivery at [email protected] with photos for immediate resolution.
Can I return opened Digestion Supplements?
For health and safety reasons, we cannot accept returns on opened supplements or Calming products. Unopened items in original packaging may be returned within 15 days.
Payment & Accounts
Do you accept international payment methods?
Yes! We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure, and customs fees are calculated at checkout for complete transparency.
Why was my card charged more than the product price?
This usually reflects currency conversion fees from your bank. Remember: our checkout shows all costs upfront, including any import duties for your country.
Competition Riders’ Special Concerns
How do you ensure BITS meet my country’s competition regulations?
Our Texas-based team stays current on international equestrian regulations. Product descriptions specify approved uses, and we’re happy to provide documentation for technical inspections.
Can you ship directly to competition venues?
Absolutely. Include venue details in the “Special Instructions” at checkout. For time-sensitive deliveries like Competition Sheets, we recommend ordering at least 3 weeks before the event.
Still have questions? Our San Antonio team speaks the language of performance horsemanship. Email [email protected] or call +1 (210) XXX-XXXX for personalized assistance.