Last Updated: [Insert Date]

At Pro Horse Supplies, we understand that performance-focused equestrians demand precision in every aspect of their equine operations – including returns and exchanges. Our policy is designed with the same attention to detail as our competition-grade products, ensuring a seamless process for our global customers.

Our Return Commitment

We stand behind our premium equestrian equipment with a 15-day return policy from the date of delivery. Whether you’re preparing for dressage finals or outfitting your training facility, we’ll make returns as efficient as your training regimen.

Eligibility Requirements

  • Items must be unused, in original packaging with all tags attached
  • Proof of purchase required (order number or receipt)
  • Returns must be initiated within 15 days of delivery
  • Certain technical equipment may have additional restrictions (see below)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Bandages & Wraps (opened packaging)
  • Brushes & Combs (personal grooming items)
  • Bit Accessories (custom-fitted items)
  • Calming products (opened containers)
  • Coat & Skin Care products (opened containers)

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with the subject line “Return Request” and include:

  • Your order number
  • Product name(s) and quantity
  • Reason for return
  • Whether you prefer exchange or refund

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Pro Horse Supplies Team,

I would like to initiate a return for my order #[Your Order Number] placed on [Order Date].

Items to return:
– [Product Name 1], Quantity: [X]
– [Product Name 2], Quantity: [X]

Reason for return: [Please specify: wrong size, defective, changed mind, etc.]

I would prefer: [Refund / Exchange for (specify product if exchanging)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Receive Authorization

Within 1-2 business days, our team will email you:

  • Return authorization number
  • Prepaid return shipping label (for defective items)
  • Instructions for packaging your return

3. Ship Your Return

For non-defective returns:

  • Pack items securely in original packaging
  • Include a copy of your invoice
  • Ship to:
    Pro Horse Supplies Returns
    3254 Cinnamon Lane
    San Antonio, TX 78258 USA

4. Processing Your Return

Allow 3-5 business days for processing after we receive your return. You’ll receive email confirmation when:

  • Your return is received and inspected
  • Your refund is processed (if applicable)
  • Your exchange is shipped (if applicable)

Refund Information

Refunds are processed within 5 business days of receiving your return:

  • Original payment method: Credit card/PayPal refunds appear in 3-10 business days depending on your financial institution
  • Original shipping costs: Non-refundable unless return is due to our error
  • Restocking fee: 15% for non-defective returns of competition-grade equipment (bridles, bits, etc.)

Exchange Policy

For exchanges of competition essentials:

  • No additional shipping charges if exchange is of equal or greater value
  • Price differences will be charged/refunded as needed
  • Expedited processing available for urgent competition needs

International Returns

For our global customers (excluding certain Asian/remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs documentation must be marked “Returned Goods” to avoid duties
  • Allow additional processing time for international shipments

Damaged or Defective Items

If your competition equipment arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of damaged items and packaging
  • We’ll arrange prepaid return shipping and expedited replacement

Performance Promise: We understand that when you’re preparing for major events, every piece of equipment matters. Our team prioritizes urgent competition-related returns and exchanges – simply note your event date in your return request.

Contact Us

For questions about returns of your equestrian supplies:

Email: [email protected]
Phone: +1 (210) XXX-XXXX
Hours: Monday-Friday, 8AM-5PM CST