Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is designed for performance-focused equestrians aged 18+ who require competition-grade equine equipment. By using our site, you confirm you meet age requirements and intend to make legitimate purchases.

1.2 Intellectual Property

All content on prohorsesupplies.com, including product designs, images, and text, is our exclusive property. You may not reproduce, distribute, or create derivative works without express written permission.

2. Product Information

2.1 Product Descriptions

We take pride in accurate descriptions of our competition-focused products. However, slight variations in color or size may occur. Please refer to specific measurements in product details.

2.2 Product Availability

High-performance items (bridles, bits, competition gear) may have limited stock during peak seasons. We’ll notify you immediately if an ordered item becomes unavailable.

2.3 Technical Equipment

Certain technical items (custom bits, specialized bridlework) require professional fitting. We provide detailed sizing guides but recommend consultation with your trainer for optimal performance.

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by sending a confirmation email. We process orders within 1-2 business days.

3.2 Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal. All transactions are encrypted for security. You authorize us to charge the full amount to your selected payment method.

3.3 Pricing

Prices are in USD and include applicable taxes unless stated otherwise. We reserve the right to correct pricing errors, even after order confirmation.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods for your competition needs:

• Standard Shipping ($12.95): DHL/FedEx, 10-15 business days after dispatch
• Free Shipping: EMS for orders over $50, 15-25 business days after dispatch

4.2 International Orders

We ship globally except certain Asian/remote regions. International customers are responsible for:

• Customs duties and import taxes
• Providing accurate delivery information
• Any delays caused by customs processing

4.3 Delivery Issues

If your competition essentials haven’t arrived within the estimated timeframe, contact us immediately at [email protected] with your order number.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with tags attached. Proof of purchase is required.

5.2 Non-Returnable Items

For hygiene and safety, we cannot accept returns on:

• Opened bandages & wraps
• Used brushes & combs
• Custom-fitted bit accessories
• Opened calming or coat care products

5.3 Return Process

Email [email protected] with “Return Request” in the subject line, including:

• Order number
• Product details
• Return reason
• Refund or exchange preference

5.4 Refund Processing

Refunds are issued within 5 business days of receiving your return. Original shipping costs are non-refundable, and a 15% restocking fee applies to non-defective competition gear returns.

6. User Responsibilities

6.1 Account Security

You’re responsible for maintaining account confidentiality and all activities under your account.

6.2 Accurate Information

You must provide current, complete, and accurate purchase and account information.

6.3 Proper Use

You agree not to misuse our website or products, including attempting unauthorized returns or fraudulent purchases.

7. Liability Limitations

7.1 Product Use

While our products meet competition standards, we’re not liable for injuries resulting from improper use. Always follow manufacturer guidelines and consult professionals when needed.

7.2 Website Availability

We strive for uninterrupted access but aren’t liable for temporary outages due to maintenance or circumstances beyond our control.

7.3 Maximum Liability

Our total liability for any claim related to your purchase is limited to the purchase price of the product in question.

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

8.2 Governing Law

These terms are governed by Texas law. Any disputes will be resolved in San Antonio courts.

8.3 Contact Information

For questions about these terms or your order:

Pro Horse Supplies
3254 Cinnamon Lane
San Antonio, TX 78258
Email: [email protected]
Phone: +1 (210) XXX-XXXX